Applications

What kind of applications do we look for?

Existing Customer Monetization

  • Up-selling / cross-selling at point of purchase or as a follow-up
  • Re-selling products or services that can be purchased / used multiple times
  • Typically executed using inbound and outbound calls, and proactive live-agent webchat

Conversion / Process Enhancement

  • Qualify & Transfer - fielding, qualifying and prioritizing prospects for transfer to partner/closer teams via outbound and inbound, and ivr front end
  • Variable inbound - we have a solution for handling inbound calls when volume is unpredictable
  • Proactive webchat at critical points in your web funnel

New Customer Monetization

  • Point-of-purchase selling
  • Cross-selling
  • Up-selling